There’s no such thing as perfect, and that includes when you’re away on vacation and looking for a place to stay. Even if the hotel has fantastic reviews and few complaints, it’s possible that things may go wrong when you’re staying there.

If something is, in fact, wrong in a valid sense (your hotel door won’t lock, your reservation to the spa didn’t go through even though you got a confirmation, etc.) and you’d like to make a complaint, there is a proper way to do it.

Focus on your attitude

When looking to complain, as mentioned in How to Complain Effectively at a Hotel” by TripSavvy, you should make sure that your complaint is, well, valid. Is there a reason to complain in the first place, or are you just being picky? If there is a well-founded concern, some key points to remember include:

  • Be polite and respectful, always
  • Complain in person
  • Keep a record of who you talk to, when, and what was said
  • Don’t expect them to bend over backwards for you

The hotel industry thrives on customer satisfaction, so most establishments will do what they can to fix your complaint.

For more information, take a look at TripSavvy’s post.


SOURCE: TripSavvy